Thank you for visiting VELY VELY USA("VELY VELY" or "We, us, or our"). We are here to provide you with highly enjoyable and safe online shopping experience and service.
We only use the personally identifiable information that you provide in accordance with the terms outlined below. This Privacy Policy covers personal information we obtain when you visit us, use our services, or access the features on the websites that we owns or controls. You can access the Site from a computer or mobile phone, and this Privacy Policy will apply regardless of the means of access. This Privacy Policy governs the use of personal information we obtain from you from any third-party site or application where we post content or invite your feedback or participation, including, but not limited to, Twitter, Facebook, Instagram, and other Third-Party Sites. We cannot control the privacy policies or practices of Third-Party Sites or of companies we do not own and cannot control the actions of people we do not employ or manage.

Personal information we collect

As permitted by law, we collect personal data that may include the following:

  • Name
  • Date of birth
  • Contact information, such as name, postal address, email address and telephone number
  • The various personal information you provide to us on our website and data collected through the website and financial account and payment card information.

How we collect your personal information 

You have many ways to provide information which include:

  • Account creation information. You can create a personal shopping account with VELY VELY.
  • This account will allow you to shop faster and easier, and to check on order status and history. By creating an account, you will also authorize VELY VELY to store your name, birthday, email address, telephone number and shipping, and billing addresses.
  • You should keep your account information current and complete. Your account will have a password that you will create.
  • You may not use another person's account or password without their permission and you should protect the confidentiality of your account and password information by logging out of your account at the end of each shopping session.

Mailing list information

You can be added to the VELY VELY mailing list upon request subscriptions to the mailing list that can be cancelled at any time.

Support information

When you submit a request, review or comment to our customer service department or participate in any interactive services VELY VELY offers, we may ask you for your e-mail address or other contact information so we can follow up with you and we may obtain other personal information about you.

Contest and promotion information.

You can participate in VELY VELY contests and promotions as long as you meet the eligibility requirements and comply with the rules. In the process, we may request your name, mailing address, e-mail address and other information for promotion and to notify winners.

Survey information

When you complete a survey on-line, we may ask for certain information from you, including your age, zip code, shopping habits, e-mail and/or mailing address.

Billing and delivery information

When you place an order on our Sites, we will use your information to process and fill your order. We may send you an e-mail to confirm or update you on your order. We may also need to contact you by regular mail, e-mail or phone if we have any questions regarding your order.

Notice about sharing information

If you share information about yourself in an open format, like on a Third-Party Site or in the user-generated content portions of our Sites, VELY VELY considers that information to be public information and not personal information. Use caution when posting your own content. Individuals under the age of 18 should be especially careful not to provide any personal information when participating in any area of the Sites where user-generated content might be available to the public. Please see our Terms of Service for the standards of behavior that must be followed when using these portions of the Sites and the Third-Party Sites.

How we use our personal information

We will use the information you provide to us to send e-mails or regular mail regarding products, services, contests and promotions to you. We may also use the information you provide to us to personalize your shopping experience by using your product interests and purchase information to recommend other products, services or promotions, including those of other companies. We may also notify you of functionality changes to the Sites. Information obtained through our Sites may be intermingled with and used in conjunction with information obtained through sources other than our Sites, including both offline and online sources.
VELY VELY may share your personal information with our marketing or advertising partners and with companies that perform services for us, such as fulfilling orders, delivering packages, sending and managing postal mail, email and other electronic communications, analyzing customer data, providing marketing assistance, storing of data on external servers, investigating fraudulent activity, conducting customer surveys and providing customer service.

How we share your personal information

Except for the sharing of personal information as described in this Privacy Policy, VELY VELY does not otherwise sell, rent or license the personal information of our customers. If we change this policy, we will post a notice in this Privacy Policy and on our home page. However, we may provide your personal information to any other entity that acquires all or a portion of our organization by merger, reorganization, operation of law, or a sale of some or all of VELY VELY's assets. Additionally, VELY VELY may provide your personal information to service providers or contractors to process credit cards on its behalf and to assist VELY VELY with sending communications and performing other marketing and support functions.

Where we store your information

We store your personal information in the United States. If you live in another country outside of the United States, you understand and agree that your personal information may be transferred to and processed in the United States and that we may be required to use or disclose your information to a third party, including a government authority, in connection with a legal action or other proceedings, including without limitation, in response to a court order or a subpoena.

 

Cookies

We collect information about how you use our Sites by setting and accessing cookies on your computer. A cookie is a small piece of information sent by our Sites that is saved on your hard drive by your computer's browser. The cookie holds information our Sites may need to personalize or enhance your experience and to gather statistical data, such as which pages are visited, the internet provider's domain name and the addresses of the sites visited immediately before coming to and immediately after leaving the Sites.

Cookies help us improve your shopping experience by keeping track of your preferences, recognizing your shopping account, and tracking your shopping basket as you shop. Cookies contain absolutely no personal information so if any of your personal information needs to be accessed during your visit to the Sites, you will have to log in or otherwise authenticate yourself. We may link the anonymous visitor ID from your cookie to a user ID in our database to help us analyze web traffic and statistics. From time to time, other companies may help us with data research and analysis, but they will be prohibited from using that data for any other purpose. You may disable cookies on your browser. Please review your browser's instructions for doing so. Note that certain features of the Sites may not be available if you delete or reject cookies.

Pixel tags

We may use pixel tags (also called web beacons or clear gifs) on our Sites. They can help us analyze what our customers like to do on our Sites and the effectiveness of our features and advertising. They can also help us customize your browsing and shopping experience. We may use information collected through pixel tags or tracked links in combination with your personal information. We may also combine personal information you provide to VELY VELY with other personal information (such as purchase history and demographic information). If we work with other companies to help us track, collect and analyze this information, they will be prohibited from using this information for any other purpose.

 

Advertising partners

VELY VELY works with advertising partners that use cookies, pixel tags and other tracking technologies to serve advertisements on behalf of their retail clients including to you after you have visited our sites. These advertising partners engage in re-marketing, online behavioral advertising, and ad delivery and reporting. These advertising partners may collect anonymous information about your browser as it makes visits to websites across the Internet and your interaction with our advertising and email communications. This anonymous information may also be used to tailor advertising for you and others elsewhere on the Internet. We will have access to the information collected by these advertising partners and can then use it in combination with personal information provided by you to enhance your experience on our Sites. Since our advertising partners serve ads on many different websites, they are able to compile information over time about where you, or others who are using your computer, saw and/or clicked on the advertisements they display. Our advertising partners may share that information with us and we and/or our advertising partners may use this information to make predictions about your characteristics, interests or preferences and to display targeted advertisements that our advertising partners believe may be of interest to you. Our advertising partners may also associate this information with your subsequent visit, purchase or other activity on participating advertisers' websites in order to determine the effectiveness of the advertisements.

Third-Party Web Analytics Services

We may use third-party web analytics services on this site, our social network pages, or our mobile applications, such as those of Adobe Site Catalyst, Coremetrics and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate the use of the website. You may deactivate the ability of these analytics services to analyze your browsing activities on this site.

Opt-out

You have the right to opt-out of targeted ads. Please note that when you opt-out using this method the Network Advertising Initiative will place an opt-out cookie on your computer. If you delete, block, or otherwise restrict cookies, you may need to renew your opt-out choice. Once you have opted out, our advertising partners will no longer use the information they have collected to help deliver targeted advertisements.
Your browser and other mechanisms may permit you to send do-not-track signals or other similar signals to express your preferences regarding online tracking. To the extent you employ such browser do-not-track signals or other similar mechanisms, we will use commercially reasonable efforts to honor such requests received by us to the extent we have the capacity and resources to identify and process your request. Due to the potential for rapid and diverse developments of technology in this area, we cannot guarantee that we can process every type of request that exists or may be developed in the future. As noted above, third parties, such as our advertising partners, may collect data that relates to you. We cannot control third parties' responses to do-not-track signals or other such mechanisms. Third parties' use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.

Information security

To safeguard against unauthorized access to personal information by third parties, all electronic personal information held by VELY VELY is maintained on systems that are protected by up-to-date secure network architectures that contain firewalls and intrusion detection devices. The data saved in servers is "backed up" (i.e. the data are recorded on separate media) to avoid the consequences of any inadvertent erasure, destruction or loss otherwise. The servers are stored in facilities with high security, access restricted to unauthorized personnel, fire detection, and response systems.

Financial information

We offer multiple options for processing credit card payments. VELY VELY keeps the financial information you provide to us privately and safely. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address will change from http to https, to let you know you are in a secure area. You acknowledge, however, that no transmission of data over the Internet or mobile phone devices can be guaranteed to be 100% secure, despite our efforts. We also cannot protect the financial or personal information that is not under our control. We use every means possible to ensure the security of information you transmit to us, but we cannot guarantee that such information will not be intercepted by third parties.

Social commerce

We work with third parties, including social network sites including Twitter, Facebook, YouTube, and Instagram with application developers who specialize in social commerce so we can connect to your social networks. All of these companies operate Third-Party Sites. We provide access to our Sites by third parties and business partners so we can generate interest in our products among members of your social networks and allow you to share product interests with friends in your network.

The use of any features made available to you on our Sites by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third-party features is considered public information by us because the Third-Party Sites made it publicly available. If you do not want us to be able to access information about you from Third-Party Sites, you must instruct Third Party Sites not to share the information. VELY VELY is not responsible for how these third parties may use information collected from or about you so be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third-Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. However, we do identify any areas on our Sites where third parties share information about you.

We use features on Third-Party Sites that allow you to express positive opinions about our products or purchase our products. Those Third-Party Sites may collect or register your views about our products (including whether you purchased a product) and make those views available to VELY VELY and on public portions of the Third-Party Sites. If you do not wish any of this to happen, you should not express your views about our products on Third Party Sites, you should not buy our products through Third Party Sites, and you should review your privacy settings on such Third-Party Sites. We are not obligated to display your name or other identifying information, account name, profile photo or other information or content on our Sites even if you express an opinion about one of our products or have consented to our use of such information or content. We reserve the right to remove the information of any person for any reason. We may also remove from our Sites, in our sole discretion, any product offering or any photo or product description relating thereto. If you would like us to delete the data we have collected about you that we have received through any social media provider or Third Party Site, please contact us. However, if your information is deleted you may not have access to certain promotions or product information.

Children

VELY VELY will never knowingly request, accept or use personal information from children under 13 years of age. Sites are not designed for children. If you are under 13 and want to make a purchase, please have a parent place the order for you. If VELY VELY receives actual knowledge that a shopping account has been opened by someone under 13 years of age or information has been provided by someone under 13, we will eliminate all personal information relating to that individual from our records.

Opt-out from mailings

You may receive periodic mailings, telephone calls, e-mails or other communications from us with news or other information on events, products, discounts or special promotions. If at any time you wish to stop receiving communications from us please send us an email to hello@velyvelyus.com with the phrase "Privacy Opt-out" in the subject line, or write to us at the address provided below, and we will remove you from our mailing list. You may opt-out of receiving such communications by following the unsubscribe instructions set forth at the bottom of most promotional e-mail messages from VELY VELY.

If you have any questions about or would like further information concerning the legal basis on which we collect and use your personal information, please contact us by emailing hello@velyvelyus.com.

Text, SMS, and calls.

If you have provided us with your prior express consent to receive communications via an automatic telephone dialing system (auto-dialer), artificial or prerecorded voice messages, or text messages, VELY VELY may use your information to send text messages to any mobile device connected to your cell phone number, until you opt-out from future text messages by texting STOP. Once you cancel, we will send one additional confirmation message stating that you've opted out.

You may email us at hello@velyvelyus.com to review, update, and revise their personal information.

If access is denied, you have the right to be informed about the reasons for the denial. You may resort to the dispute resolution described in this policy as well as in any competent regulatory body or authority. VELY VELY shall handle in a transparent and timely manner any type of internal dispute resolution procedure about personal information is conducted.

If any information is inaccurate or incomplete, you may request that the data be amended. It is your responsibility to provide us with accurate personal information about yourself and to inform us of any changes. If you demonstrate that the purpose for which the data is being processed in no longer legal or appropriate, the data will be deleted unless the applicable law requires otherwise.

You may request access to any personal information maintained on you by us at any time by emailing hello@velyvelyus.com.

Your consent and updates to this policy

You acknowledge that this Privacy Policy is part of the terms of service for your use of the Sites. VELY VELY reserves the right to change this Privacy Policy at any time, without advance notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. As we may make changes from time to time without notifying you, we suggest that you periodically consult this Privacy Policy. Your continued use of the Sites after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms.

If you have inquiries regarding your personal data or if you wish to invoke any of your rights under applicable privacy legislation, please contact us at hello@velyvelyus.com.

Thank you.