SHIPPING

We charge $5 per the shipping and offer free shipping for items costing over $50.  Please note that we only provide shipping to the United States at this time. We are unable to ship to international destinations, American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands.

Please allow 1~2 business days for us to process your order. Once your order is processed, UPS will deliver your package within 2~7 business days.

 

RETURNS & REFUNDS

Returns on items eligible for returns are accepted within 15 days of receipt. To be eligible for a return, your item must be unused, the same condition that you received and in the original packaging.

To return a product, please email us at hello@velyvelyus.com and we will provide a return authorization for you. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed and you will be fully refunded to your original form of payment within 5~10 business days. Please note that your original shipping fees are non-refundable. Only items purchased on our VELY VELY site can be accepted for return.

 

LATE OR MISSING REFUNDS

If you haven’t received your refund yet, please double-check your bank account before reaching out to us again. Then contact your credit card company – this may take time before your refund is posted. Next, contact your bank. If you’ve completed all of this but still have not received your refund, please contact us at hello@velyvelyus.comWe will be more than happy to assist you.

  

RETURN POLICY

Returnable items can be returned within 15 days of receipt of shipment. Returns are only available by mail. When shipping a return by mail, please follow these guidelines:

  • Items must be returned unused and undamaged.
  • Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package.

 

NON-RETURNABLE ITEMS

Please note that only regular priced items can be refunded. Non-returnable items are listed as final sale. Final sale items are not eligible for return and will not appear in your eligible items for return. If you should have any questions about your order, feel free to email us at hello@velyvelyus.com ~ Thank you!