SHIPPING & RETURNS

SHIPPING

Standard shipping within the continental US is as follows :

We offer FREE shipping on orders of $50 or more, $6.50 on orders that range from $1.01~$49.99, and $9 on orders less than $1. 

Please allow 1-2 business days to process your order. Once it has been shipped, your package should arrive within 2-7 business days (Monday-Friday).

Please note that we only provide shipping to the United States. We do not ship to International destinations, American Samoa, Marshall Islands, Northern Mariana Islands, and U.S. Virgin Islands. 

Please note that if an order includes multiple items (including promotional items), each may have separate delivery dates and tracking information.

 

RETURN POLICY

If by any means our items do not meet your expectations, we allow returns within 15 days of purchase on all products that have not been used and are in its original condition and package.

Please e-mail hello@velyvelyus.com to request a return.

Once the item has been received and inspected, we will notify you via e-mail.
Please note that that it may take up 5-10 business days to process the refund. Delays may occur during holidays and sales. Please note that the original shipping costs cannot be refunded.

Please note the restocking fee before requesting a return :
▸Buyer changes their mind about a purchase : $6.50
▸Receives damaged or defective item (evidence needed) : Free

 

NOTICE

* We are not responsible for lost or stolen packages and/or duties and customs fees. Please note that we are unable to fulfill any requests to declare your package for any value other than the total value paid at check out.
* Please note that if an order includes multiple items (including promotional items), each may have separate delivery dates and tracking information.